CANCELLATION AND REFUND POLICIES
At Circonomy, we are dedicated to delivering services that meet our
user's expectations. In the event that a refund is sought, we aim to accommodate
such requests within a structured framework. Please carefully review our cancellation
and refund policies outlined below:
- 1. Refund Eligibility and Processing
- 1.1. Once funds have been transferred to the relevant organization responsible for the chosen project, refunds become non-feasible. We encourage users to carefully consider their decisions before making contributions to projects.
- 1.2. If circumstances warrant a refund, a processing fee will be applicable. This fee will be subtracted from the total refundable amount. The specific fee will be communicated clearly at the time of the refund request.
- 1.3. Refunds will be disbursed through bank transfers. Any associated fees related to bank transfers or currency exchange will be borne by the recipient. It is important to note that these additional charges are beyond Circonom'ys control.
- 2. Requesting a Refund
- 2.1.To initiate a refund request, users are required to follow these steps:
- 2.2.Contact our dedicated customer support team by sending an email to support@circonomy.co Please ensure that the subject line of the email includes "Refund Request" for efficient processing.
- 2.3.The refund request must be made within the 15 days of transaction. Providing all necessary information and documentation along with the refund request is essential for swift resolution.
- 2.4.The information and documentation required may include transaction details, project information, user identification, and any additional pertinent data that assists in validating the refund request.
- 3. Refund Processing Timeframe
- Once the refund request has been approved and all required documentation has been received, Circonomy is committed to processing refunds within a reasonable timeframe. We prioritize prompt resolution while ensuring thorough verification and accuracy.
